
CTA takes a step toward greater transparency
We commend CTA’s recent initiatives to improve service and elevate transparency with the launch of an even more robust interactive performance dashboard, as part of its “Meeting the Moment” plan. This forward-thinking initiative responds to the calls from riders and advocates for more transparency and reliable service. As a part of its Meeting the Moment plan, CTA's performance metrics report has evolved into an info-packed interactive visual dashboard that is updated monthly. This newest version of the dashboard provides riders with a 13-month operational history alongside key performance indicators that include: Service delivery performance, filtered by rail line and bus route Bus and rail operator hiring and attrition statistics Status of elevators and escalators Instances of bus and rail...