How some transit agencies are keeping riders informed
The coronavirus pandemic has presented unique challenges for transit agencies across the country. As Chicago and other cities continue to shift into the next phases of reopening, transitioning public transit safely and effectively for riders and operators is a key part of that process. This includes presenting information transparently and consistently, creating user-friendly websites, and using innovative approaches to keeping in touch with riders. The following are some communication strategies and tools that transit agencies across the country have used: Clear information about covid-19 cases: The San Diego Metropolitan Transit System website allows visitors to see the number of confirmed covid-19 cases of frontline employees and the corresponding routes they served. User-friendly website: A key part of helping riders get...